HACC

SUMMARY

• Under general direction of the Director of IT and the Hearing Officer, provides key administrative and clerical support to both individuals and the IT department.
• ESSENTIAL FUNCTIONS FOR IT DEPARTMENT
  Provides administrative support to the Director of IT, and to the IT Department as necessary.
  Provides financial operations support in creating purchase orders and invoicing.
  Contract management – maintain and update current contracts.
  HUD EIV administration – User administration and permissions administration.
  Manages phone calls, voice mail messages, and emails for the Director of IT.
  Troubleshoots issues that arise from the phone calls, voice mails, and emails; follows up with managers and staff as necessary.
  Manages schedule for the Director of IT.
  Drafts, reviews, and sends correspondence to internal and external stakeholders.
  Organizes and prepares for meetings, including developing materials; attends meetings to take notes and summarize content.
  Performs general administrative duties, including but not limited to: printing, scanning, copying, filing, and mailings.
  Monitors IT reporting processes; analyzes results and determines necessary follow up.
  Serves as a liaison between the Housing Authority of Cook County (HACC) and external stakeholders.
  Maintains comprehensive and accurate records, protecting confidentiality.
  Contributes to the training of staff by working with HR and the Director of Operations.
  Stays abreast of industry events and changes.
  Provides support to other departments when necessary.
• REQUIRED KNOWLEDGE SKILLS AND ABILITIES
  Excellent communication skills, both verbal and written.
  Ability to provide excellent customer service, especially in challenging situations; maintaining a positive attitude.
  Knowledge of the IT Program.
  Excellent critical thinking skills.
• Excellent time management skills with the ability to organize, multi-task, and prioritize responsibilities.
  Strong analytical and problem-solving skills.
  Demonstrated attention to detail.
  Ability to write and proofread materials for content and accuracy.
  Ability to produce clear, accurate, and concise work product.
  Mid-level understanding of frequently used computer software and programs, such as Microsoft Office; advanced knowledge of Excel is necessary.
  Ability to perform accurate mathematical functions.
  Ability to follow verbal and written instructions.
  Flexible team player willing to adapt to changes and unafraid of challenges.
  Demonstrated punctuality and reliability.
  Project management skillset.
  Ability to work independent.
• 
  ESSENTIAL FUNCTIONS FOR HEARING OFFICER
  Provides administrative support to the Hearing Officer as necessary.
  Manages informal hearing and compliance hearing docket for the Hearing Officer.
  Prepares portions of draft orders and correspondence as directed by the Hearing Officer.
  Proofread final draft of Orders and Decisions for accuracy before serving the parties via U.S. Mail and/or Electronic Mail.
  Serves correspondence and/or Order and Decisions to parties via U.S. Mail and/or Electronic Mail.
  Prepares redacted versions of final Order and Decision as directed by the Hearing Officer.
  Performs general administrative duties, including but not limited to: printing, scanning, copying, filing, and mailings.
  Stays abreast of industry events and changes; monitors HUD website for updates and changes to program requirements.
  Provides support to other departments when necessary.
• REQUIRED KNOWLEDGE SKILLS AND ABILITIES
  Excellent communication skills, both verbal and written.
  Ability to provide excellent customer service, especially in challenging situations; maintaining a positive attitude.
  Knowledge of the Housing Choice Voucher (HCV) Program.
  Excellent critical thinking skills.
  Excellent time management skills with the ability to organize, multi-task, and prioritize responsibilities.
  Strong analytical and problem-solving skills.
  Demonstrated attention to detail.
  Ability to write and proofread materials for content and accuracy.
  Ability to produce clear, accurate, and concise work product.
  Basic understanding of frequently used computer software and programs, such as Microsoft Office; advanced knowledge of Excel is necessary.
  Ability to perform accurate mathematical functions.
  Ability to follow verbal and written instructions.
  Flexible team player willing to adapt to changes and unafraid of challenges.
• OTHER DUTIES AND RESPONSIBILITIES
  Complies with applicable job-related local, state, and federal regulations.
  Responsible for safety while performing all facets of job; observes all Housing Authority safety procedures, as well as all local, state, and federal safety laws and regulations.
  Promotes positive customer relations.
  Performs other duties as assigned.EDUCATION, EXPERIENCE AND/OR CERTIFICATION
  Junior College Associate Degree or equivalent. College level coursework
  Two – four (2-4) years related work experience.
  Project management certification a plus.

  EQUIPMENT AND SYSTEMS OPERATED
  Personal computer and peripherals
  Standard office equipment

  ADDITIONAL WORKING CONDITIONS
  Requires availability to work beyond normal workday
  Work environment consists substantially of indoor office activities performed in a heated/air- conditioned setting
  Position requires the need to walk, sit, and/or stand for extended periods of time
  Requires stooping, bending, crouching and/or reaching for files or tools
  Frequent repetitive hand movement (e.g. typing)
  May lift, carry and/or push up to 20 pounds
  Appointees will be required to possess a valid driver’s license and be insurable according to agency guidelines only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

   

• SALARY
• The salary range for this position is $40,000 – $50,000.
• BENEFITS

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Healthcare flexible spending account
• Dependent Care flexible spending account
• Commuter flexible spending account
• Employee assistance program
• 401(k) matching
• Paid time off

Please apply by December 28, 2024.

• This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.