HACC

SUMMARY

Under general direction of department management, provides assistance to applicants, tenants, and/or landlords and may perform any of the following functions based on assigned area of responsibility: calculates, determines, and processes rent; processes recertifications; manages waiting list; manages payment issues; meets with and assists visitors/callers with questions/applications regarding housing program; processes cancellations; facilitates moves and voucher transfers; processes files to field for inspection; and/or reviews applicants background/income to determine eligibility.

Please apply by January 24, 2025

ESSENTIAL FUNCTIONS

• Processes and reviews tenant certification documents, both annual and interim, for completeness and validity.
• Contacts agencies and employers for required information for income, asset, and expense
• Runs EIV, DHS, and the Work Number reports for all clients as
• Collects certification information, including income and household changes, follows up on receipt, and prepares complete certification files.
• Calculates Total Tenant Payments, FSS escrows, credits and/or other payments as
• Prepares and submits 50058 reports and makes corrections as
• Prepares and issues Notice of Adjustment, Bookkeeping Change and other notification forms and letters as appropriate.
• Utilizes computer system for accurate input, change, or display of
• Utilizes computer system to track certification status, respond to landlord and tenant inquiries, and address other issues as needed.
• Makes recommendation for termination of assistance when
• Reviews and processes tenants under portability procedures, as
• Absorbs billable clients by
• Processes project-based voucher and special admission clients (VASH, FUP, FLOW, SPC ) by assignment.
• Effectively manages waiting
• Maintains applications according to prescribed
• Processes new applications and interviews prospective
• Performs rent computations on new applications and new move-
• Answers inquiries regarding applications, rent changes, admissions policies and
• Issues vouchers to eligible
• Issues Request for Tenancy Approval (RFTA) documents, accurately processes such requests, prepares for HQS inspection, and extends vouchers as needed; processes additional requests for such as necessary.
• Monitors the progress of files toward completion for payment notifying tenant, landlord, and/or field of delayed files.
• Responds to inquiries regarding client and HA portions of the rent and payments for new
• Computes rent increases as
• Resolves new move-in landlord
• Advises applicant of their expired voucher and closes out files as
• Completes a variety of daily, weekly and monthly logs and
• Completes checklists for all transaction types – renewals, new admissions, moves,
• Prepares reinstatement paperwork and
• Investigates and drafts responses to written
• Accurately prepares files for HQS inspections and contacts inspection department to schedule if
• Maintains tickler follow-up system and meets all
• Reviews and researches files for
• Merges and purges files as
• Routes non-routine issues as directed, after reviewing and recommending appropriate course of
• Answers calls and assists
• Returns voice mail and email messages with 24 – 48
• Assures adherence to the agency’s Housing Choice Voucher (HCV) Program Administrative Plan and Public Housing Admission and Continued Occupancy Plan (ACOP).
• Meets or exceeds applicable job-related HUD performance standards particularly PHAS and SEMAP such as: reviews and enters RFTA for inspection on same or next day; reviews and pays new intake files on same or next day; responds to messages on the same or next shift; sees visitors within three minutes; completes 50058 per HUD requirements, etc.
• Performs all duties in accordance with Authority

OTHER DUTIES AND RESPONSIBILITIES

• Travels to various locations to meet with residents in
• Assists with department mailings as
• Transmits certification
• Assists departmental staff, as needed to meet
• Supplies local office with lists of applicants in accordance with HUD
• Types and files department correspondence and
• Facilitates the processing of notices to applicants, tenants or
• Prepares transmittal letter and related
• Complies with applicable job-related local, state, and federal
• Responsible for safety while performing all facets of job and observes all Housing Authority safety procedures, as well as all local, state, and federal safety laws and regulations.
• Promotes positive customer
• Performs other duties as

EDUCATION, EXPERIENCE AND/OR CERTIFICATION

• Associate’s degree (AA) or equivalent in a related field of study from a two-year accredited college or training program. Bachelor’s degree preferred.
• Two (2) years related work
• Certified voucher specialist, housing specialist and/or occupancy specialist certification

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of applicable national, state, and local rules, regulations, statutes, policies, and procedures regarding Low-Income Housing or other housing type as determined by the department at the time of job posting.
• Knowledge of operating policies and procedures of Low-Income Housing or HCV
• Knowledge of problems and needs of families in low income
• Organizational and problem-solving
• Demonstrated computer literacy including knowledge of Word, Excel, and related
• Ability to perform accurate mathematical
• Ability to type 35 words per
• Ability to write and proofread materials for
• Ability to multi-task and prioritize
• Ability to communicate and interact appropriately with the general public, applicants, residents, and
• Ability to follow verbal and written
• Ability to work effectively with others and work
• Analytical skills and problem-solving
• Customer relations
• Demonstrated attention to
• Demonstrated punctuality and
• Ability to produce clear, accurate and timely

EQUIPMENT AND SYSTEMS OPERATED

• Personal computer and peripherals
• Standard office

ADDITIONAL WORKING CONDITIONS

• This position sits at the Chicago Heights office at 1710 East End Avenue, Chicago Heights,
• Requires availability to work beyond normal
• Work environment consists substantially of indoor office activities performed in a heated/air-conditioned
• Position requires the need to walk, sit, and/or stand for extended periods of
• Contact with owners and tenants may become hostile at
• Requires stooping, bending, crouching and/or reaching for files or
• Frequent repetitive hand movement (e.g. typing).
• May lift, carry and/or push up to 10
• Appointees will be required to possess a valid driver’s license and insurance if the operation of a vehicle is necessary to perform essential duties of the position.

SALARY

• The salary for this position is $40,000 – $42,000 with experience and Housing Choice Voucher Specialist certification.

BENEFITS

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Healthcare flexible spending account
• Dependent Care flexible spending account
• Commuter flexible spending account
• Employee assistance program
• 401(k) matching
• Paid time off

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.

Date Approved: Feb 2016