HACC

SUMMARY
The Network and Infrastructure Engineer is responsible for designing, implementing, and maintaining the Housing Authority of Cook County’s core IT infrastructure to ensure secure, reliable, and scalable operations. This role supports the agency’s mission by enabling uninterrupted access to critical systems and services for staff and residents, safeguarding sensitive data, and ensuring compliance with federal and local regulations. The engineer plays a key role in advancing HACC’s digital transformation initiatives, enhancing operational efficiency, and supporting the delivery of high-quality housing services through robust network and server performance.

ESSENTIAL FUNCTIONS
• Play a key role in the operation of the production network and infrastructure along with the supporting ecosystem.
• Perform investigations and provide timely resolution to incidents affecting an array of network and security technologies in data centers and offices in the Chicago area.
• Coordinate complex troubleshooting efforts together with the other IT teammates and have the opportunity to progress beyond understanding purely networking concepts.
• Prepare and roll out basic changes to classic network equipment, firewalls, load balancers, and WiFi infrastructure using a variety of tools. Work alongside vendor engineers with major project-related deployments.
• Manage the network infrastructure life cycle by fine-tuning and enriching our monitoring systems, rolling out periodical and critical upgrades, creating performance reviews and proposing improvements, and maintaining accurate documentation.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION
• 3 – 5 years’ experience as a network/server operation engineer within a production environment.
• CCNA, ideally CCNP, level qualification or equivalent proven experience and skills.
• Excellent analytical and problem-solving capabilities with great attention to detail and a methodical work style.
• Experience working in data centers and understanding data center infrastructure.
• Strong communication and interpersonal skills, as well as client service orientation.
• Financial institution network operation experience is desired.
• Advanced routing and switching technologies and protocols
• BGP and IGP routing protocols
• Policy-based routing
• Multicast
• Gateway redundancy protocols
• WAN/LAN/WLAN topologies
• VPC
• NAT
• Network tunneling technologies such as GRE and IPSec
• Traffic shaping and QoS
• Network security and firewall technologies
• Experience with monitoring systems, SNMP and incident handling

ADDITIONAL KNOWLEDGE
• Overlay technologies such as VxLAN
• Application load balancers
• DNS, DHCP, IPAM and NTP services
• Python and Perl scripting languages
• Multimedia/VoIP solutions (SIP)
• Cloud networking
• VMware virtualization
• Linux basic knowledge
• Virtual testing environments such as EVE-NG and GNS3
• ITIL version 3 or 4 Foundation certification (not older than 3 years)

The salary range for this position is $80,000 – $100,000.

BENEFITS
Health insurance
FREE Dental insurance
FREE Vision insurance
Life insurance
Healthcare flexible spending account
Dependent Care flexible spending account
Commuter flexible spending account
Employee Assistance Program (EAP)
Paid time off including 14 Holidays
Hybrid Schedule
Flexible Work Hours
401(k) – Employer contribution of 6%

This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered