Program Service Coordinator Ross Grant

April 27, 2021 |


Program Service Coordinator Ross Grant











Closing Date:

All resumes due to HR at [email protected] by the close of business May 17th


The Resident Opportunity & Self-Sufficiency Service Coordinator (ROSS-SC) grant program is designed to assist residents of Public and Indian Housing make progress towards economic and housing self-sufficiency by removing the educational, professional and health barriers they face. Self-sufficiency is defined as a household’s ability to maintain financial, housing, and personal/family stability. To achieve self-sufficiency, individuals in a household move along a continuum towards economic independence and stability; such movement is facilitated by the achievement of educational, professional, and health/mental health and financial empowerment- related goals. For the ROSS program, self-sufficiency is further defined as a resident’s ability to progress along the self-sufficiency continuum through training and the utilization of supportive services. Under the direct supervision of the Executive Director, the ROSS-SC Program Service Coordinator is responsible for the development and implementation of the Housing Authority of Cook County (HACC)’s ROSS-SC Grant Program at the Chicago Heights Family Sites (Bergen, Mackler and Sunrise), home to over 100 households. In addition, the Service Coordinator is responsible to collect and record all applicable data and provide reports that directly support independent evaluations to determine the effectiveness of the ROSS Program at Bergen, Mackler and Sunrise.


The Service Coordinator is responsible for coordinating services and programs for Bergen/Mackler/Sunrise residents and provided by local and partner agencies, which focus on:

  1. Establishing, organizing, managing and maintaining the ROSS-SC Grant and collecting and maintaining data for analysis;
  2. Establishing comprehensive and strong alliances with community service providers;
  3. Developing and building an array of on-site programs and services, and a broad network of referral options;
  4. Effectively marketing the ROSS-SC Grant Program to Bergen/Mackler/Sunrise residents;
  5. Establishing and/or conducting:

a. Initial assessments to determine needs to be used as a basis for the development of programs and services

b. Service plans and service plan updates and enhancements

c. Case management services; including intake, assessment, education, and referrals

d. On-site programs and services

e. Referrals and referral tracking system

f. Comprehensive record-keeping for all programs, services, and referrals, including attendance, follow-up, and outcome-based records

g. An effective and thorough documents and records maintenance system

h. Timely filing and reporting of all required documents and reports, including HUD reports, associated with the ROSS Grant Program

Assisting HACC in creating a resident group to promote self-sufficiency efforts and/or encourage Bergen/Mackler/Sunrise residents to build informal support networks with other residents, family, and friends.

Encouraging the formation of Civic Engagement and Self-Help Groups with residents and other community groups to address specific needs and foster a sense of community and support and assist residents’ efforts to maintain self-sufficiency and independent living.

Coordinating a local Program Coordinating Committee (PCC) with local service providers to ensure that program participants are linked to supportive services need to achieve and maintain self-sufficiency.

Coordinating and ensuring that services are delivered on a regular, ongoing, satisfactory basis. Monitor and track ongoing provision of supportive services from community agencies.

Coordinating and sponsoring educational events on topics related to healthcare, nutrition and wellness, exercise, digital and computer literacy, transportation, financial literacy, and opportunities for volunteering and mentoring.

Keeping the provider agencies and HACC executive staff up-to-date regarding the operation of the ROSS Program.

Travel as needed to meet with state and local service providers, partner agencies, and other program related individuals to ensure that needed services are delivered on a regular, ongoing, satisfactory basis.

Attend program-related training as required and/or approved.


  1. Knowledge of procedures and eligibility for federal and applicable entitlement programs; legal liability issues relating to providing service coordination;
  2. Knowledge of the aging process, elder services, disability services, drug and alcohol use and abuse by the elderly, and mental health issues;
  3. Demonstrated ability to advocate, organize, problem-solve, and provide results for low-income families;
  4. Demonstrated working knowledge of supportive services and other resources for low-income individuals and families in the South Suburban region;
  5. Strong written communication and demonstrated ability to effectively document key information and maintain thorough file notes;
  6. Demonstrated ability to effectively address crisis and remain calm under pressure;
  7. Demonstrated ability to provide communications in a manner that is effective for persons with disabilities and persons with limited English proficiency (LEP);
  8. Technical Capacity and Proficiency (Microsoft Office Suite/Yardi Voyager/HUD Reporting Software)


  1. Bachelor of Social Work or degree in Psychology or Counseling is preferred; although other completed bachelor’s degree is acceptable.
  2. 2-3 years’ experience in social service delivery for low-income youth and/or adults
  3. Valid Driver’s License & Proof of Insurance
  4. CPR & AED Certification

WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard Microsoft Office Suite, Yardi Voyager Software, office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS: This is largely an office role but requires the ability to lift files and objects (15 to 20 lbs.), bend, stand and open filing cabinets, and walk the facility including climbing stairs to assist in wellness checks and guide visitors as necessary.

POSITION TYPE AND WORK HOURS: This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Date Approved: 04/27/2021