Program Manager

May 30, 2018 |


Program Manager


Director of Rent Assistance


Housing Choice Voucher









All resumes are due to HR by close of business September 21, 2019.  All resumes should be sent to [email protected]


Under the general direction of the Director of Rent Assistance, performs managerial functions in the Housing Choice
Voucher (HCV) Program. Position will manage a team in any of the HCV departments Renewals, Portability, Wait List, Project-Based Vouchers, Special Programs: such as Family Unification, Mainstream Vouchers, VASH, and FLOW: Family Self-Sufficiency, or Homeownership. Candidates must have knowledge of all aspects of the HCV Program as team assignments are subject to change.


Manages staff to ensure all core functions of the HACC are performed accurately, efficiently, and in compliance with HUD regulations, state and local regulations, and the HACCs Administrative Plan to achieve targeted performance goals

Monitors achievement of goals, productivity, efficiency, accuracy, quality, timeliness, and completion of re– certifications, new applications, rent determination, inspections, etc.

Performs routine supervisory duties, including selection of new employees, performance evaluations, coaching and counseling, progressive discipline, termination, and quality control

Provides leadership, example, and direction to staff, including training and development

Updates and revises policies and procedures to maintain compliance, streamline processes, and ensure optimal performance in the delivery of the highest quality of services

Develops procedures and controls to monitor the waiting list, ensuring applicants are processed according to HUD regulations and the Administrative Plan

Manages portability process, including correspondence between PHAs, billing deadlines, and portability receivables/payables

Prepares and submits grant applications for potential funding sources

Develops relationships with prospective employers, job training organizations, prospective landlords, educational institutions, agencies that provide counseling and support services, and other entities that would enhance the quality of life for the clients

Represents the agency internally and externally as appropriate, including serving on local committees and performing public speaking engagements

Resolves nonroutine issues

Approves termination of participants for noncompliance

Conducts staff meetings with supervisors and/or other division employees to provide and obtain information about the program or to train subordinates in specific areas

Reviews reports to ensure proper release and/or suspension of HAP and UAP

Prepares and maintains detailed program reports, including those required for SEMAP and VMS submissions

Performs all duties in accordance with HACC policies


Prepares documents for legal proceedings/cases

Complies with applicable jobrelated local, state, and federal regulations

Meets or exceeds applicable jobrelated HUD performance standards relating to program regulations and reporting

Responsible for safety while performing all facets of job and observes all Housing Authority safety procedures, as well as all local, state, and federal safety laws and regulations

Promotes positive customer relations

Performs other duties as assigned


Bachelors degree (BA) or equivalent in a related field of study from a four year accredited college or university

Five (5) years related work experience, including three (3) years supervisory or managerial level experience

HCV Certification required


Extensive knowledge of applicable national, state and local rules, regulations, statutes, policies and procedures regardinHousing Choice Voucher Management and Administration

Extensive knowledge of operating policies and procedures pertaining to the HCV program

Extensive knowledge of problems and needs of families in low income housing

Demonstrated knowledge of the Family Self Sufficiency (FSS) and Homeownership Programs

Demonstrated knowledge of the Veterans Affairs Supportive Housing (VASH) Program

Demonstrated knowledge of the Shelter Plus Care Program

Demonstrated knowledge of the Family Unification Program (FUP)

Demonstrated knowledge of the Project Based Voucher (PBV) Program

Organizational, analytical, and problemsolving skills

Demonstrated computer literacy, including knowledge of Yardi, Word, Excel, and related applications

Ability to write and develop appropriate policies and procedures for operations and compliance

Ability to multitask and prioritize responsibilities

Ability to communicate and interact appropriately with the general public, applicants, residents and staff

Ability to follow verbal and written instructions

Ability to work effectively with others and work independently

Excellent customer relations skills

Demonstrated attention to detail

Demonstrated punctuality and reliability

Ability to produce clear, accurate and timely reports


Personal Computer and peripherals

Standard Office Equipment


Requires availability to work beyond normal workday

Work environment consists substantially of indoor office activities performed in a heated/air conditioned setting

Occasional travel to various work locations in all weather conditions; must have own transportation

Position requires the need to walk, sit, and/or stand for extended periods of time

Requires lifting, carrying, and/or pushing up to 15 pounds

Contact with owners and tenants may become hostile at times

Frequent repetitive hand movement (e.g. typing)

Requires a valid driver‘s license and insurance if the operation of a vehicle is necessary to perform essential duties of the position


This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The qualifications listed above are guidelines; other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job will be considered.