Q: When is my rent due?
A: The 1st of every month, with a five day grace period. After the 5th day, a late fee will be charged in an amount listed in your leasing contract. Please refer to your lease or see your Property Manager for additional information.
Q: Where do I send my rent?
A: The Housing Authority of Cook County: 175 West Jackson Blvd, Suite 350, Chicago, Illinois 60604
Q: How do I request a Reasonable Accommodation?
A: Download the form here: Request for Reasonable Accommodation You may also receive a form at your Property Manager’s office.
Q: Why do I have to be re-certified every 12 months?
A: If your rent is income based, re-certifications must be performed every 12 months as required by the Department of Housing and Urban Development (HUD). If there are any changes in your income, eligibility, or family composition you must notify your Property Manager within 10 days of this change and he or she will conduct an interim re-certification, even if you had a re-certification conducted within the past 12 months.
Q: What is the HACC’s policy on pets living with leaseholders?
A: Before a pet is allowed on HACC premises you must first obtain written permission from HACC by providing all requested documentation. The forms to request the addition of a pet to your household can be found on the HACC website and at your property manager’s office. Pet requests will not be approved if they do not meet the HACC’s Pet Policy requirements.
Q: Can I have a live-in aid?
A: HACC will approve a live-in aide if needed as a reasonable accommodation in accordance with 24 CFR 8, and as described in Chapter 2 of this policy, to make the program accessible to and usable by a family member with disabilities.
Q: When will the wait list for Low Income Public Housing Open?
A: The Waiting List(s) will be re-opened when HACC determines that more applications are needed for any, some, or all bedroom sizes. Check our website for wait list openings.
Q: What is a Utility Allowance?
A: Utility allowances are provided to families paying income-based rent when the cost of utilities is not included in the rent. When determining a family’s income-based rent, HACC must use the utility allowance applicable to the type of dwelling unit leased by the family.
Q: How many inspections a year does HACC conduct?
A: It varies; please see below.
Annual Inspections: HACC is required to inspect all occupied units annually.
Quality Control Inspections: The purpose of quality control inspections is to ensure that all defects were identified in the original inspection, and that repairs were completed per the required Housing Quality Standards. Supervisory quality control inspections will be conducted in accordance with HACC’s maintenance plan.
Special Inspections: HACC staff may conduct special inspections as frequently as it deems necessary for any of the following reasons: housekeeping, unit condition suspected lease violation, preventive maintenance, routine maintenance, or if there is reasonable cause to believe an emergency exists
Other Inspections: Building exteriors, grounds, common areas and systems will be inspected according to HACC’s maintenance plan. Inspections required by municipalities as may be required by local government agencies.